Sunday, August 12, 2007

Why You Need a Contact Form on Your Website

by Hugh Pate

Many websites fail to give their visitors an easy way to communicate with the website owner. There is a right and a wrong way! Don't fall into the trap of using the "easy" way. Find out how to do it properly. Your website visitors will be happier, and you'll get more valuable feedback and potential sales.


The internet is a great place to promote your business or offers. A major part of achieving credibility for yourself, your business, your offer and your website is to have a simple method for people to contact you.

People want to trust who they are dealing with online, and if they can easily find a way to contact you directly, then they will be more likely to do business with you.

Most websites who adhere to this principle usually have a "Contact Us" or "Email Us" link somewhere on their site. Most often this is a simple email link that triggers the user's email program.

However, using such a method is fraught with problems!

It's easy for webcrawling software to then go through your site, extract your email address and wham - your email address gets sucked into a spammer's database! If you've been receiving a lot of junk email then this is the most likely way that the spammer has obtained your email address.

However, you can easily combat these email parasite programs, AND enhance your website relationship with your prospective customers at the same time - by using a Contact Form on your website!

A Contact Form is a simple website form that allows a prospect or customer to communicate with you directly on your website, without them having to use their email program. They are also much more likely to communicate with you via a simple web form than by email.

The Contact Form also hides your email address from the spammer's email webcrawler software. It does this by the use of a special file (called a php file) that contains your email address. When your prospect/customer fills out contact form on your site, and then hits the submit button, the information on the form is immediately sent to your email address. This is done quickly, safely and out of sight of any spammer's software that may be lurking about.

Here's a typical website contact form:

http://www.netsuccesstools.com/contact.html

A Contact Form like this on your site can also be used for other types of interaction with your site visitors. For example, you can use a form like this to collect customer testimonials, do web surveys, or get feedback on some aspect of your product or site. It's a great way to build a relationship with your site visitors.

Do yourself a big favour and get one of these forms on your website. It looks much more professional than a simple email link.

Setting up one of these contact forms on your site is very simple. The easiest way is to use a Contact Form Wizard. This does it all for you, and creates the form code and necessary php file. You then just copy and paste the form into your webpage, and include the php file in the same folder on your site. If you don't have a Contact Form Wizard, you can search for one online, or see the resource box below.

About the Author

This article was written by Hugh Pate, publisher of the newsletter Net Success Tools. Subscribe at http://www.netsuccesstools.com and receive the Web Tools Power Pack, a collection of essential webmaster tools.